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OC Transpo route 5 loads up with passengers at Billings Bridge station the morning of Feb. 5. [Photo © Derrick Simpson]

Transit challenge launches amid Ottawa-wide anger over unreliable bus service

Transit users in Ottawa may be seeing some faces on the bus this week they’d ordinarily see on campaign signs.

Seventeen of the city’s 23 councillors have agreed to take public transit for one week. Ottawa’s first Transit Week Challenge started on Feb. 4. The initiative was launched by the transportation advocacy group Free Transit Ottawa and backed by several other local transit organizations.

Free Transit Ottawa organizer Kirsten Pulles believes there’s a “big disconnect” between transit policies and policymakers. [Photo © Stephen Cook]

The challenge is intended to highlight the good and not so good of the city’s public transit system and spark a push for more accessible and functional transportation.

“What we’re expecting [councillors] to find is what people like me experience every day, which is delayed buses and missing buses and snow-filled sidewalks and difficult commutes and transfers and being late to meetings and late to appointments,” said Kirsten Pulles, the challenge’s lead organizer.

OC Transpo’s website boasts a goal to arrive on time 90 per cent of the time, a plan the service says is “the most ambitious … performance target for transit anywhere in North America.” Buses are monitored around the clock by the city’s Transit Operations Control Centre, where staff can send out extra buses and drivers in response to delays caused by heavy traffic or weather.

Despite the lofty goal, an analysis of schedule adherence data from the first half of 2018 shows that many routes experience relatively high levels of late and early buses.

During this period, Kanata’s route 267 was the bus most often late, which is defined as arriving more than five minutes after a scheduled stop. The bus, which serves Glen Cairn, arrived late 44 per cent of the time.

The data only includes buses running during weekday morning peak periods and is collected from each vehicle’s on-board GPS.

Another suburban route, Stittsville’s route 262 serving West Ridge, was a close second. It was late 43 per cent of the time.

Stittsville Coun. Glen Gower — one of the first councillors to sign up for the challenge — calls it one of the city’s “least resilient routes”.

“I think it’s cancelled if it’s overcrowded. There are people waiting at the Carp Road Park and Ride right there, they’re waiting there in the cold a long time and they have no other option,” Gower said at his City Hall office last week.

Stittsville Coun. Glen Gower outlines how far his ward is from the city centre. Gower is already a frequent bus user. [Photo © Derrick Simpson]

“How do we bring attention to it and fix some of these operational things?”

Ottawa’s Confederation LRT line — set to open after March 31 after numerous delays — is expected to improve reliability.

“Most of the delays that affect our bus service occur in downtown or on the congested detour corridors,” said Troy Charter, OC Transpo’s transit operations director in an emailed statement.

“When the train service replaces the buses on the Transitway corridor through downtown, these delays will decrease.”

But the LRT is not likely to help those in the farthest reaches of the city. And larger policy questions remain, such as how suburban routes will shift in the future, especially in places seeing large population growth, such as Barrhaven.

“If we want our suburbs to work more sustainably with less reliance on the automobile, I think we really need to begin addressing how buses move within our suburbs,” said Kitchissippi Ward Coun. Jeff Leiper, who is also taking part in the challenge.

“But that’s not a discussion that’s really bubbled to the surface yet.”

Elsewhere in the city, there are signs of discontent.

Ottawa Transit Riders — a grassroots working group that also endorsed the challenge — hosted a forum along with Free Transit Ottawa and the Healthy Transportation Coalition in Vanier last October. At the top of their report are some basic requests: an “affordable, accessible and reliable” service that is “transparent and accountable to riders.”

It’s followed by a long list of identified issues, such as poor communication.

Kari Elliot, the group’s co-founder, said the issues need to be properly identified before solutions are proposed.

“I don’t know why there are so many cancellations, for example. So what I want is for OC Transpo to be a whole bunch more transparent.”

One issue that has been identified by critics is that fares are too high for the level of service received. The city has said it will freeze fares temporarily, with further details forthcoming in the 2019 budget. But over the long term fares are expected to steadily increase.

Leiper said he hopes more funding can be found to reduce fares.

“Taxpayers, even if they don’t use the bus, get all the advantages of having other people take the bus,” he said.

Whatever happens, real improvement will require more money, he added.

“OC Transpo does the best it can with the resources that we as a city council have given it. If we want to improve reliability of whatever bus, if we want to improve frequency of whatever bus, OC Transpo needs more resources. It is a zero sum game out there right now.”

The Transit Week Challenge ends Feb. 10. Feedback will be collected from participants and presented to the public on Feb. 11.

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